Looking for the Silver Lining - BY MARTIN BARRACLOUGH

(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies irrespective of your geographical location.
This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product;
(b) the returned product is unused, in its original packaging, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.

(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Telephone Bound Biographies on 01869 232911 and inform them of the return.
Products returned under this policy must be sent to:

Bound Biographies,
Heyford Park House,
Heyford Park,
Bicester,
OX25 5HD
You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions
The following kinds of products may not be returned under this policy:

(a) food, drink and any other product liable to deteriorate within the period set out in Section 1 and 2 above;
(b) DVDs, CDs other audio or video or audio-visual recordings;
(c) computer software (whether on CD-ROM, DVD-ROM or otherwise);
(d) newspapers, periodicals, magazines or similar products;
(e) toiletries and cosmetics;
(f) any product made to your specification;
(g) any product made to order;
(h) gift vouchers.

(5) Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us
Our full name is Bound Biographies Ltd.

Our principal trading address is Bound Biographies, Heyford Park House, Heyford Park, Bicester, OX25 5HD.

Our company registration number is 269108

Our email address is office@boundbiographies.com.

Our VAT number is 785 0092 21.